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    FAQ

    Will Acelab always be free for architects and designers, or are there paid features coming?

    Yes, Acelab's core Material Hub platform will always remain free for architecture and design firms. This includes our comprehensive product database, AI-powered search capabilities, firm library, project planning tools, and basic documentation features - everything you need to make better material decisions.

    However, based on user demand, we're developing several advanced premium features for architects and designers who need specialized capabilities. These optional paid features will include:

    • Enterprise collaboration tools with advanced user management and permissions
    • Whole building cost calculators and value engineering analysis
    • Detailed carbon footprint and sustainability impact analysis
    • Advanced assembly combinations and construction details
    • Automated specification generation and custom template creation
    • Enhanced Revit integration 
    • Advanced document and presentation tools
    • Portfolio-level analytics for multi-project firms

    These premium features are entirely optional - the comprehensive Material Hub platform remains free with no pressure to upgrade. Our commitment to keeping the core platform accessible reflects our mission to transform how the building industry makes material decisions. Whether you use our free platform or choose to add premium capabilities, you'll have the tools needed to elevate your material selection process.

    Will Acelab’s search algorithms only return suppliers that are paying for the service?

    No, Acelab's search algorithms do not prioritize or exclusively show paying suppliers. The Material Hub platform maintains complete independence and transparency in its product search and recommendations.

    Products appear in search results based solely on how well they match the architect's specific requirements, whether the manufacturer is a subscriber or not. This merit-based approach ensures architects and designers always find the best possible solutions for their projects, regardless of a manufacturer's subscription status.

    Acelab's commitment to unbiased search results is fundamental to their business philosophy. They understand that the platform's value to architects depends on providing comprehensive, accurate information about all available products that meet project needs. Limiting results to only paying suppliers would undermine the platform's core purpose of helping architects make better material choices.

    This approach allows Acelab to maintain integrity in their search results while still generating revenue through manufacturer subscriptions when architects proactively reach out to those manufacturers through the platform.

    What is the Acelab mission?

    Our mission at Acelab is to transform how the building industry makes material decisions. We've created a comprehensive platform that connects architects with the right materials for their projects because we believe materials are fundamental to transforming inspired designs into exceptional buildings.

    At the heart of our mission is the understanding that material choices shape aesthetics, performance, sustainability, and ultimately, the human experience of built spaces. We recognize that architects face overwhelming challenges in navigating hundreds of thousands of products while trying to capture and maintain their firm's collective material expertise.

    Through our Material Hub platform, we aim to:

    • Empower architects to make material choices that truly matter
    • Provide easier access to innovative products and collective knowledge
    • Elevate not just individual buildings but the entire built environment
    • Create a shared language for materials that enables seamless communication between architects, manufacturers, contractors, and clients
    • Preserve institutional knowledge within architecture firms
    • Streamline the material selection and specification process

    Our mission statement "Because Materials Matter" encapsulates our commitment to elevating material selection from a fragmented, time-consuming process to a strategic aspect of architectural excellence. By connecting the industry's deepest technical database with material decision-making workflow tools, we're working to ensure that every project benefits from better informed material decisions.

    What is Acelab's business model?

    Our business model at Acelab is built on creating value for all stakeholders in the building materials ecosystem while keeping our core Material Hub platform free for architecture and design firms.

    Here's how we generate revenue:

    Primary Revenue Source

    Our main income comes from manufacturers who enter into annual partnerships to gain the ability to respond when architects proactively reach out through our platform. These partnerships enable direct connections with architects seeking technical details, documentation, samples, or expert consultation. All engagement happens entirely on the architect's terms - manufacturers can only respond when contacted, ensuring interactions remain project-focused and timely.

    Independence and Transparency

    We maintain complete independence in our product search and recommendations. Products appear in search results based solely on how well they match the architect's requirements, whether the manufacturer is a partner or not. This ensures architects always find the best possible solutions for their projects.

    How many architects are using Acelab today?

    There are over 17,000 architects, designers, and specifiers registered to use the Acelab platform, and this number is expanding rapidly each day. Our user base has been experiencing exceptional growth as more firms discover the transformative power of Material Hub for their specification processes.

    We're seeing significant momentum in adoption across firms of all sizes—from boutique design studios to multinational architecture practices. New users are joining daily as word spreads through the industry about how Material Hub streamlines material selection, preserves institutional knowledge, and enables better-informed decisions.

    This rapid expansion reflects the architecture community's recognition of the critical need for a centralized platform that transforms fragmented material knowledge into an organized, searchable resource. As each new firm joins, our ecosystem becomes even more valuable -creating a powerful network effect that enhances material discovery and specification for everyone.

    Our onboarding team is working at full capacity to welcome new users and ensure they quickly experience the benefits of the platform. The enthusiasm we're seeing from new adopters confirms that Material Hub is addressing a fundamental challenge that architecture and design firms have struggled with for decades.

    With thousands of new registrations each month and strong engagement metrics from existing users, we're well on our way to becoming the industry standard for material specification and knowledge management.

    Why was Acelab founded?

    Acelab was founded by a team of architects and specification writers who personally experienced the challenges of material selection and specification in the architecture industry. They recognized a critical gap in the building technology ecosystem: while the industry had mastered tools for design documentation (like Revit), there was no central platform for one of the most crucial aspects of building creation—material selection and specification.

    The founders were frustrated by the fragmented nature of material knowledge in architectural practices. They saw how valuable expertise was scattered across countless drives, buried in outdated PDFs, and locked in the minds of senior team members. They understood the inefficiency of architects spending excessive time searching through manufacturer websites, downloading scattered technical documents, and manually building spreadsheets for comparisons.

    They founded Acelab with a core belief that materials are fundamental to transforming inspired designs into exceptional buildings. They recognized that material choices shape aesthetics, performance, sustainability, and ultimately, the human experience of built spaces. Yet architects faced overwhelming challenges in navigating hundreds of thousands of products while trying to capture and maintain their firm's collective material expertise.

    The urgency for a material decision-making platform became even more apparent as global supply chain disruptions made traditional specification practices unreliable, rising interest rates broke project budgets forcing rapid material substitutions, and architects faced mounting pressure to address climate change through their material choices.

    By creating the Material Hub platform, Acelab's founders aimed to develop a shared language for materials that would allow all stakeholders to collaborate effectively on material decisions from the earliest stages of design through construction. Their vision was to transform how the building industry makes material decisions, elevating not just individual buildings but the entire built environment through better-informed material choices.